Claims


We believe that how we handle our customers’ claims is the true test of our value as a broker.

We’ll already understand your business and we’ll know the products that cover you inside out. That’s why we believe claims should be managed in-house.

When we’re notified of a claim, our experienced claims department will, where appropriate, do the following:

  • Notify the relevant insurer:
  • Issue a claim form
  • Help with collecting any extra information and documentation that might be necessary
  • Notify your account handler
  • Liaise with insurers and, where needed, loss adjusters.
  • Provide the right documentation as requested
  • Enter into negotiations on your behalf
  • Keep you up to date on the status of your claim
  • Document and report all claim related correspondence
  • Issue your settlement cheque as quickly as possible

To make a claim or to discuss an existing claim, please contact your claims team on 01386 725 900

Contact Us

We believe that how we handle our customers’ claims is the true test of our value as a broker.

We’ll already understand your business and we’ll know the products that cover you inside out. That’s why we believe claims should be managed in-house.

When we’re notified of a claim, our experienced claims department will, where appropriate, do the following:

  • Notify the relevant insurer:
  • Issue a claim form
  • Help with collecting any extra information and documentation that might be necessary
  • Notify your account handler
  • Liaise with insurers and, where needed, loss adjusters.
  • Provide the right documentation as requested
  • Enter into negotiations on your behalf
  • Keep you up to date on the status of your claim
  • Document and report all claim related correspondence
  • Issue your settlement cheque as quickly as possible

To make a claim or to discuss an existing claim, please contact your claims team on 01386 725 900

Contact Us